Guide To The Customer Service Representative Job Description
Customer Service Representative Job Description is essentially to discuss benefits of purchasing products and utilize services offered by the company. Communications between the representative and the customer reflect the company’s customer service policies and appear within the job description. A majority of the description attributes appear within the company’s customer service policy.
Customer Service Representative Salary
The salary for the entry-level representatives averages between $27,498 and $34,298. The top salary averages at $37,901 annually. The initial entry-level salary is typically $24,909, but commissions may increase this average.
The customer service representative II and III positions earn between $30,000 and $51,000 annually. The supervisors earn from $40,000 to $69,000. Customer service managers or CSMs earn between $53,000 and $94,000 annually.
Customer Service Representative Jobs
The CSR I consists of correspondence preparations, order processing, and assurance of customer satisfaction. The job position requires a high school diploma and up to three years’ experience in the field. The position requires reporting to a supervisor and following company policy.
The CSR II performs multiple functions within a company. The job position requires experience based judgment to complete tasks with limited supervision. These representatives possess up to five years’ experience as a CSR and a high school diploma.
The CSR III accomplishes the same tasks as the previous representative jobs, but typically lack extensive supervision. The representative possesses no less than five years’ experience and a proven track record. Within this job position, the rep possesses a vast amount of latitude and a creative license.
The CSS or supervisor oversees the work of a stable of representatives. These supervisors are responsible for training, developing, and deployment of new policies. The position requires a bachelor in marketing, business, or closely related field.
The CSM or manager manages representatives and is responsible for the day to day operations of the customer service representatives. This manager possesses no less than seven years in their chosen field and a bachelor degree. Within this position, the manager analyzes policies to establish necessary improvements.
Customer Service Representative Duties
The job duties include resolving customer inquiries, knowledge of entire product line, and entering accurate customer data into computer systems. They also include analysis or customer records to ensure accuracy and proper billing. The representative contacts customers to gather updated information and to discuss collection options.
The representatives generate product sales through answering incoming calls and cold calling customers. The use of lead generating software is vital as this software generates leads used in cold calling. These reps possess training in customer service related software and operations.
The job description for a customer service representative consists of handling customers in a professional and courteous manner. It requires that the representative place the customer first in all situations. This attribute ensures repeat customers and the satisfaction of existing customers.
In conclusion, the Customer Service Representative Job Description consists of the assurance of customer service. The policies utilized in this description maintain a customer base and generate new customers when possible. The representatives possess the necessary educational and skill set requirements for each level of customer service.